Returns & Exchanges

We want you to be fully satisfied with your Hario coffee equipment, which is why we offer a 30-day return window for items in their original packaging. If your purchase isn't quite right, we provide a streamlined process for returns and exchanges to ensure your brewing experience remains seamless.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the unused items in their original Hario packaging, ensuring all glass components are securely padded to prevent damage during transit.

3

Dispatch the Parcel

Affix the provided return label to your package and drop it off at any authorized courier point, keeping your tracking receipt for reference.

4

Receive Your Refund

Once our warehouse inspects the returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing